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Delivery Information
We aim to have orders to you by the next day
however in some cases we can subjected to delays beyond
our control. We do accept international orders, however
the delivery charge will be different. Please complete your
order as normal and you will be emailed your additional
delivery charges.
Online Security
All sensitive information such as credit card
numbers are taken on a secure server. You can verify this
by hovering your mouse over the little paddlelock on the
bottom right of the screen on the main payment page. Our
server and company (no-6.co.uk limited, the parent company)
have been verified and certified by Thawte. A Thawte verified
site means we are who we say we are and are certificate
is proof of this. To verify, click the Thawte logo on the
bottom left of the screen, under the navigation bar.
We process credit card transaction in real
time through a bank approved PSP (payment services provider)
and credit card numbers are not stored.
Returns Policy
You have the right to cancel your order for any reason from
7 days from date of order or receipt of delivery.
Bespoke items cannot be returned unless the item is faulty.
You must notify us by email of your intention to cancel
or return unwanted goods (see below) Goods must be returned
exactly as they as they were received, as new and in saleable
condition with the correct packaging and totally undamaged.
We cannot accept returns after this 7 day period unless
there is a genuine fault with the item.
If you are missing an item, or it is damaged, please notify
us within 2 days of delivery and we will take care of things
for you. We cannot accept liability for missing products
or products that have arrived damaged after this period
of time.
Unwanted goods dispatched directly from a manufacturer
will incur a re-stocking fee from 15% to 30%
Unwanted goods returned after the 7 day 'cooling off' period
and no more than 30 days from date of dispatch will incur
a 30% restocking fee.
To issue a return, please do the following:
Contact the returns department on returns@bcwofficeproducts.com
stating your order number
you will then be issued with a returns number which you
must mark clearly on your packaging that you send back.
We will refund you the original amount less any re-stocking
fee and less the original delivery charge.
You will be advised of the returns address on receipt of
your email confirming your intention to cancel.
Please ensure you return the goods by recorded delivery
or similar; we accept no responsibility for items that are
lost in the post. This does not affect your statutory rights.
Returns are to be sent to:
BCW Returns (Motivationals)
Unit 4 • Darlington Close • Sandy • Beds • SG19 1RW
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